SnapHaul we values your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you use our platform. By accessing or using SnapHaul.com or related services, you consent to the practices described below.
1. Overview of Services
SnapHaul is a lead generation and automation platform. We are not a junk removal company, and we do not own, manage, or directly employ any hauler or service provider.
Our services include:
Providing an online job submission form for Customers
Distributing job leads to nearby Haulers based on ZIP code, category, and trailer type
Charging Haulers a fee to access each lead
We do not supervise, guarantee, or assume responsibility for any work performed as a result of a lead sold through SnapHaul.
2. Independent Contractor Relationship
All Haulers listed or operating through SnapHaul are independent contractors, not employees or agents of SnapHaul. As such, each Hauler is solely responsible for:
Holding valid business licenses, permits, and insurance
Paying their own taxes and complying with employment or contract labor laws
Managing their employees, subcontractors, and equipment
Ensuring compliance with local, state, and federal laws
SnapHaul shall not be held liable for any action, injury, misconduct, or negligence by a Hauler.
3. Lead Purchases and Job Quotes
IP address
Browser type and version
Device information
Access time, date, and session duration
Referral sources and cookies
2. How We Use Your Information
SnapHaul uses your data to:
Match jobs between Customers and Haulers
Send real-time lead alerts via SMS and email
Authenticate and manage user accounts
Provide customer support and account recovery
Improve and secure our website and services
Send updates, alerts, and transactional messages
Enforce our Terms of Service and prevent fraud
We may use anonymized, aggregated data for analytics and business optimization. This data does not personally identify any user.
3. How We Share Information
We do not sell your personal data to advertisers or unrelated third parties.
We may share limited information in these cases:
With Haulers, to deliver job leads submitted by Customers
With Customers, to allow Haulers to quote and coordinate jobs
With our third-party service providers (e.g. Twilio for SMS, Stripe for payments) who help us operate the platform
When required by law (e.g., subpoena or valid court order)
To investigate fraud, spam, or abuse on the platform
All data shared is strictly related to fulfilling jobs or complying with legal obligations.
4. Data Retention
We retain user data as long as:
Your account remains active
You have pending jobs or lead activity
Retention is required for regulatory or security reasons
You may request account deletion by contacting our support team at support@snaphaul.com.
5. Cookies & Tracking
SnapHaul uses cookies and session tracking to:
Save your preferences
Enable auto-login for repeat users
Understand how users navigate the platform
Improve user experience
6. Data Security
We protect your data using:
Encrypted database storage
Role-based access controls
Secure HTTPS connections
Regular security audits and platform updates
Despite best efforts, no system is 100% secure. Use SnapHaul at your own risk and always use strong, unique passwords.
7. Children’s Privacy
SnapHaul is not intended for users under the age of 18. We do not knowingly collect or store information from children.
8. Your Rights
Depending on your location, you may have rights to:
Access your data
Correct inaccurate information
Delete your data (right to be forgotten)
Object to certain processing
File a complaint with your data protection authority
You can exercise these rights by emailing support@snaphaul.com.
9. Policy Updates
We may update this Privacy Policy at any time. All updates will be posted to this page and emailed to registered users.
Continued use of SnapHaul after any changes implies your acceptance of the revised policy.
